Case-2 -- Quality Management Case Study Assignment -- Toyota/Healthcare.govYou have your choice of two scenarios:1.1. Once upon a time, Toyota used to be known for its quality. It was (and still is) famous for its Toyota Production System (TPS) which, among other things, used Japanese / Deming style quality management processes. = or =1.2. Consider the initial Healthcare.gov Web site and information system that went publicon 1.October.2013, but that was so poorly designed and tested that essentially nobody could use it. Additionally, it had significant privacy and security issues.However, as everyone is now familiar with, they both had serious quality issues. Toyota in 2009-2010 recalled millions of vehicles and stopped production entirely for several months whilethey used problem-solving techniques to diagnose and remedy their quality problems due to crashes and fatalities. The Healthcare.gov Web site was essentially inoperable and few people could use the site to sign up for health insurance.What happened and how does it relate to projectquality?AssignmentDo a brief case study of Toyota's or the Healthcare.gov Web site's quality situation. This is an individual project, not a group / team project. Do your own work.There is a plethora of information available about this online. Use an ILS library database searchand a Web search to find relevant material. You may also do physical bricks-and-mortar library research if you wish. (Make sure to properly quote, cite, and reference any material that you use. Make sure that your paper itself is written in your own words.)This is intended to be a short case study not an extensive research paper. With so much information available, it would be easy to spend too much time on researching this and/or writingit up. Please don't do that. The important thing is to find and summarize Toyota's /Healthcare.gov's quality problems and their approach to the problem. Additionally, please do not digress into political issues. While they may or may not be relevant, this is not a political science course, but an IT project management course, so please concentrate on the IT project quality management issues.
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