Dear Mr./Mrs./Ms. (Manager’s Name),
I am writing to you with regards to the recent Customer Service Representative’s position that I saw advertised on(Website’s Name).
I have more than 5 years of part-time work experience as a Customer Service Representative and have a successful track record of problem solving, communication, and decision making skills. I am confident that I am the best candidate for your vacancy. My present position of telephone sales representative at Palmetto Carriage has taught me the significance of clear communication and friendly service over the phone. In my current role, I resolve customer problems, give sales pitches, and take accurate notes of conversations with patrons. I have received excellent performance evaluations from my managers and have been formally recognised by them for my contribution towards my department’s success.
I am a highly methodical, amenable, and results orientated team player who is experienced in taking inbound calls from customers regarding products and services. I have also worked as a Bellhop at Charleston Place Hotel, where I successfully incorporated my solid communication skills to effectively interact with a vast team of people while simultaneously building rapport with visitors and guests. My duties also included taking care of physically challenged people. I demonstrated impeccable patience, care, and support while serving those with special needs.
Should you find interest in my application, then I will be available for an interview at your convenience. I have attached my resume and I encourage you to contact me regarding my application.
T: Phone number
E: email address
Customer service cover letter
View this sample cover letter for customer service, or download the customer service cover letter template in Word.
Customer service is all about helping people. Your cover letter should demonstrate your skills and experience, as well as your passion for customer service. To be considered for top customer service jobs, it helps to have a well-crafted cover letter. For writing tips, view this sample cover letter for customer service, or download the customer service cover letter template in Word.
Additionally, you can learn more about customer service careers and search for customer service jobs on Monster.
Customer service cover letter template
Sometown, CT 55555 | (555) 555-5555 | email@example.com
July 27, 2017
Ms. Wendy Solomon
Human Resources Specialist
55 Seabreeze Ave.
Sometown, CT 55555
Dear Ms. Solomon:
Your customer service manager position advertised on Monster is an excellent fit to my qualifications.
During the past five years, I have been promoted to increasingly responsible positions within ABC Company, serving as a customer service representative, acting supervisor and East Coast customer service manager (my current role). Throughout my tenure with ABC, I have built lasting customer relationships, salvaged key accounts and strengthened customer loyalty.
Regarded as a proactive problem solver and liaison between cross-functional business units and high-value client accounts, I am passionate about serving customers with excellence. Achievement highlights:
- Rebuilt the East Coast customer service team from the ground-up. Instituted new training programs, accountability measurements and performance goals that led to record-setting gains in customer satisfaction scores¾from 85% in 2016 to 96% in 2017.
- Averted the threatened loss of three multimillion-dollar accounts. Investigated and resolved billing discrepancies and rectified shipping delays to win back client trust. Worked with cross-functional teams to improve accounting and logistics processes to prevent future issues.
- Rolled out a new CRM system to allow for more personalized and customized service.
My customer service management experience is reinforced by a bachelor’s degree in communications, proficiencies in CRM database systems and fluency in Spanish.
I am confident in my ability to further the success of your customer service organization. Please call me at (555) 555-5555 or email firstname.lastname@example.org to arrange a meeting. I look forward to speaking with you.
See all sample cover letters on Monster.